Privacy Policy


Last updated: September 2026

At Electromann SA (“Electromann”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have in relation to your personal information when you visit or use electromannsa.co.za, create an account, place an order, contact us, subscribe to communications or otherwise interact with Electromann SA.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Information We Collect

Depending on how you interact with Electromann SA, we may collect the following information.

Personal and Contact Information

This may include:

  • Full name;

  • Email address;

  • Telephone or mobile number;

  • Delivery address;

  • Billing address;

  • Postal address;

  • Company name;

  • VAT number or other business information where required;

  • Customer account information;

  • Information provided when contacting our support team; and

  • Other information you voluntarily provide to us.

Order and Transaction Information

When you place an order or otherwise transact with us, we may collect:

  • Order number;

  • Products purchased;

  • Product and order details;

  • Billing information;

  • Delivery information;

  • Payment status;

  • Invoice information;

  • Refund and return information;

  • Warranty claim information; and

  • Correspondence relating to your order.

Website and Technical Information

When you visit our website, certain information may automatically be collected, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Referring website;

  • Date and time of visits;

  • Website interactions;

  • Approximate geographic location; and

  • Other technical information required to operate, secure and improve our website.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

Processing and Fulfilling Orders

To:

  • Process orders;

  • Confirm purchases;

  • Process payments;

  • Generate invoices and other transaction documents;

  • Arrange delivery;

  • Provide tracking information;

  • Handle returns, refunds and exchanges;

  • Process warranty claims; and

  • Provide after-sales support.

Customer Accounts

If you create an account with Electromann SA, we may use your information to:

  • Maintain your account;

  • Process future orders;

  • Store relevant customer information;

  • Provide access to order history;

  • Manage your account; and

  • Provide customer support.

Customer Support

We use information you provide to respond to enquiries, troubleshoot problems, assist with products and provide after-sales service and support.

Business Administration

We may use information to:

  • Maintain accounting and financial records;

  • Process invoices, quotations, sales orders and credits;

  • Manage customer accounts;

  • Prevent fraud and abuse;

  • Resolve disputes;

  • Comply with legal and regulatory requirements; and

  • Protect our business, customers and systems.

Website Improvement

We may analyse website traffic, usage patterns and customer interactions to improve:

  • Website functionality;

  • Website design;

  • User experience;

  • Product selection;

  • Website performance; and

  • Security.

Marketing

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send:

  • Special offers;

  • Promotions;

  • Newsletters;

  • New product announcements;

  • Product information; and

  • Other marketing communications.

You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications such as order confirmations, invoices, delivery notifications, warranty communications or important account notices.

3. Lawful Processing of Personal Information

We process personal information only where there is a lawful basis to do so.

This may include where:

  • Processing is necessary to fulfil a contract with you;

  • Processing is necessary to provide products or services you have requested;

  • Processing is required by law;

  • You have provided consent;

  • Processing is necessary to protect our legitimate business interests;

  • Processing is necessary to prevent fraud or abuse; or

  • Processing is otherwise permitted under applicable law.

Where processing is based on consent, you may withdraw your consent. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

4. Third-Party Platforms and Service Providers

Electromann SA uses various third-party platforms and service providers to operate our business, process orders and payments, manage customer information, issue invoices, arrange deliveries and provide our services.

We may share or synchronise relevant information with these providers where necessary to provide the relevant service.

These providers currently include:

  • Shopify

  • Omni Accounts

  • Bob Go

  • Bob Shop

  • PayFast

  • Payflex

  • Yoco

  • Ozow

The information shared will depend on the service involved and may include your name, contact details, order information, delivery information, transaction information and other information reasonably required to provide the relevant service.

We do not sell or rent customer personal information to third parties.

5. Shopify

Our online store is operated using Shopify.

When you browse our website, create an account, place an order or otherwise interact with our online store, relevant information may be processed through Shopify.

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing and delivery address;

  • Order details;

  • Product information;

  • Order history;

  • Customer account information;

  • IP address;

  • Device and browser information; and

  • Other information required to operate the online store.

Shopify provides the e-commerce infrastructure used to operate our online store.

6. Omni Accounts

We use Omni Accounts for accounting, invoicing, quotations, sales orders, credits and related business-management processes.

Relevant customer and transaction information may be synchronised between our online store, sales channels and Omni Accounts.

This may include:

  • Customer name;

  • Company name;

  • Contact details;

  • Billing and delivery addresses;

  • VAT information where applicable;

  • Product and order information;

  • Invoice information;

  • Payment and transaction status; and

  • Other information required to process the relevant transaction.

This information allows us to maintain accurate accounting records and provide customer and after-sales support.

7. Bob Go

We use Bob Go as part of our shipping and logistics processes.

When an order requires delivery, relevant customer and order information may be transferred to Bob Go and/or the courier selected through the Bob Go platform.

This may include:

  • Customer name;

  • Delivery address;

  • Telephone number;

  • Email address where required;

  • Order number;

  • Parcel information;

  • Order information; and

  • Shipping and tracking information.

This information is used to arrange, manage and track deliveries.

8. Bob Shop

Electromann SA may sell products through Bob Shop in addition to our own online store.

Where an order is placed through Bob Shop, relevant customer, order and delivery information may be processed through Bob Shop to fulfil the transaction.

This may include:

  • Customer name;

  • Contact details;

  • Delivery address;

  • Order details;

  • Product information;

  • Payment or order status; and

  • Delivery and tracking information.

Information collected through Bob Shop may also be subject to Bob Shop's own privacy policy and terms.

9. Payment Service Providers

Electromann SA uses third-party payment providers to process online payments.

Depending on the payment method selected, your transaction may be processed by:

  • PayFast

  • Payflex

  • Yoco

  • Ozow

Relevant transaction information may be provided to the applicable payment provider to process, verify and manage your payment.

This may include:

  • Name;

  • Email address;

  • Contact details;

  • Order number;

  • Transaction amount;

  • Payment status; and

  • Other information reasonably required to process or verify the transaction.

Electromann SA does not generally store complete credit or debit card information on our own systems.

Payment information entered into a third-party payment service is processed according to that provider's security and privacy practices.

Customers should never send complete card numbers, CVV numbers, banking PINs, passwords or other banking credentials to Electromann SA by email, WhatsApp or other unsecured communication channels.

10. Payment Provider Details

PayFast

PayFast may receive relevant order and transaction information when you select PayFast as your payment method.

This information is used to process and verify your payment and update the status of your order.

Payflex

Where Payflex is selected, relevant customer and transaction information may be shared with Payflex to enable it to assess, process and manage the transaction.

Payflex may process additional information directly in accordance with its own privacy policy and applicable law.

Yoco

Where Yoco is used, relevant information may be provided to Yoco to process and verify the payment.

Ozow

Where Ozow is used, relevant information may be provided to Ozow to facilitate and verify payments made using its payment services.

Each payment provider may process additional information in accordance with its own privacy policy and applicable law.

11. Courier and Delivery Information

To deliver your order, we may provide relevant information to our courier and logistics partners.

This may include:

  • Name;

  • Telephone number;

  • Email address where required;

  • Delivery address;

  • Order number;

  • Parcel information; and

  • Shipping and tracking information.

This information is provided for purposes associated with processing and delivering your order and resolving delivery-related issues.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart;

  • Maintain your session;

  • Remember preferences;

  • Improve website functionality;

  • Understand how visitors use our website;

  • Measure advertising effectiveness;

  • Improve our website; and

  • Provide relevant marketing and advertising.

Some cookies may be placed by third-party services used on our website.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

13. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage, measure advertising performance and improve our marketing.

These services may use cookies, pixels, tags or similar technologies.

Depending on the services in use, this may include technologies provided by platforms such as Google, Meta and other analytics or advertising providers.

These services may collect information relating to your interaction with our website and advertisements.

Where required by applicable law, we will obtain the necessary consent before using certain tracking or marketing technologies.

Third-party services are subject to their own privacy policies.

14. Sharing Information With Third Parties

Apart from the service providers described in this policy, we may disclose personal information where reasonably necessary or permitted by law.

This may include disclosure to:

  • Professional advisers;

  • Accountants and auditors;

  • Legal advisers;

  • IT and technical service providers;

  • Fraud-prevention and security providers;

  • Government authorities or regulators where legally required; and

  • Other service providers necessary to operate our business.

We only provide third parties with information reasonably necessary for the relevant purpose.

Electromann SA does not sell, rent or trade customer personal information to third parties for their own direct marketing purposes.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Alteration;

  • Unauthorised disclosure;

  • Destruction; and

  • Other unlawful processing.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account login credentials confidential and should notify us if you believe your account has been accessed without authorisation.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required by law.

Transaction, accounting, tax and other business records may need to be retained for legally prescribed periods.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

17. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you;

  • Request access to your personal information;

  • Request correction or updating of inaccurate information;

  • Request deletion of personal information where legally permitted;

  • Object to certain forms of processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of direct marketing;

  • Request information regarding how your personal information is processed; and

  • Lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing certain requests.

18. Updating or Correcting Your Information

If you have an Electromann SA account, you may be able to update certain information through your account.

You can also request that we correct or update your information by contacting:

support@electromannsa.co.za

Please let us know if any information we hold about you is inaccurate or has changed.

19. Direct Marketing

We may send promotional communications where permitted by applicable law.

You can unsubscribe from marketing emails by using the unsubscribe link contained in the communication or by contacting us directly.

We will respect valid requests to stop direct marketing.

Essential communications relating to orders, payments, deliveries, warranties, returns, refunds or other services you have requested will continue where necessary.

20. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can investigate and, where appropriate, delete the information.

21. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

Electromann SA is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

22. International Transfers

Some of the third-party platforms and service providers used by Electromann SA may store or process information outside South Africa.

Where personal information is transferred outside South Africa, Electromann SA will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements, including POPIA where applicable.

23. Data Breaches

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and contain the incident.

Where required by applicable law, we will notify affected data subjects and/or the Information Regulator in accordance with applicable statutory requirements.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;

  • Changes to our website;

  • Changes to the services and platforms we use;

  • Changes to our privacy practices; or

  • Changes in applicable legislation.

The latest version will be published on our website.

We recommend checking this page periodically for updates.

25. Information Officer

For privacy-related enquiries, requests or complaints, you may contact Electromann SA using the details below.

Electromann SA

Email: support@electromannsa.co.za

Website: electromannsa.co.za

If you believe that your privacy rights have been infringed and the matter cannot be resolved directly with Electromann SA, you may have the right to lodge a complaint with the Information Regulator of South Africa.

26. Contact Us

If you have any questions about this Privacy Policy, how we process your personal information, or wish to exercise any of your privacy rights, please contact:

Electromann SA
Email: support@electromannsa.co.za
Website: electromannsa.co.za

We will make reasonable efforts to respond to your request in accordance with applicable South African law.

Last updated: September 2026

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